Privacy Policy – AeroClaimPlus

Your personal data deserves legal-grade protection.
At AeroClaimPlus, we are committed to safeguarding your flight-related information while helping you access the compensation you deserve. This policy outlines how we collect, use, and protect your data.

1. What Information We Collect

• Contact details: Full name, email address, phone number (used to process claims and provide support).
• Flight data: Flight number, airline, travel dates, booking reference, and boarding pass (required for eligibility).
• Claim materials: Supporting documents like ticket scans, baggage receipts, airline messages, or expense evidence.
• Website data: Browser type, IP address, and visit behavior (for analytics only).

2. How We Use Your Data

• To evaluate your claim under EU261 or Montreal Convention laws.
• To contact you about claim status, missing documents, or payout.
• To submit claims to airlines, airport authorities, or partner legal representatives on your behalf.
• To comply with regulatory, financial, or legal obligations.

3. Data Protection Practices

Your data is securely stored on encrypted servers hosted in Switzerland or the EU. Access is restricted to authorized AeroClaimPlus staff and legal processors. All email and document exchanges are protected by SSL and multi-factor authentication.

4. When and Why We Share Your Data

Your data will never be sold or misused. It may only be shared with:

• Airlines or travel platforms involved in your disruption (for case processing).
• Trusted legal or claims-handling partners acting on your behalf.
• Government or regulatory bodies if required by Swiss/EU law.

5. Cookies & Tracking

We use essential cookies to provide functionality and track anonymous usage patterns. We do not use cookies for ads, profiling, or third-party marketing. You can adjust cookie settings in your browser at any time.

6. Your Rights

• Request access to the data we store about you.
• Request corrections or deletion of your claim data.
• Withdraw your consent to data use where applicable.
• Lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC).

7. Policy Updates

This privacy policy may be updated in response to legal changes or system improvements. The current version is always available on this page and effective immediately upon publication.

8. Contact for Privacy Matters

If you have any questions about your data or would like to exercise your rights, contact us at:

📍 Plattenstrasse 83, 7408 Realta, Switzerland
📧 [email protected]
📞 +41 81 275 62 31